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We’re Here For You – Trading Update

01 Jun 2020

Current Update 01.06.2020

It’s been pleasing to see a further easing of some restrictions across NSW in recent weeks which has helped restore confidence in many businesses to reopen and we’re excited to see our customers returning too. As always, our priority is to ensure everyone who visits The Strand Arcade can safely access the products and services they need.

You’ll notice COVID-19 precautionary measures remain in place across The Strand Arcade and we expect everyone to adhere to the government-led recommendations and maintain a healthy distance from others.

Reopening restaurants and cafes

In line with advice from the State Government, we’re excited to see a number of our restaurants and cafes reopen, with dine-in options for up to 50 people at one time. Stores will display the maximum number of customers who can be inside at any one time and will adhere to the strict distancing measures.

Please click here to see a list of our food retailers now open – including those who now offer dine-in services.

Health and safety

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • Physical signage reminding customers to keep a safe distance apart
  • Floor decals provided to retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities we are monitoring and acting on current and future government and relevant health authorities’ advice.
For additional information please visit:  https://www.health.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued patience, support and cooperation and look forward to seeing you soon.

Update 04.05.2020

The safety and well-being of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We’re starting to see some positive signs and changes to government restrictions, and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt to better serve our customers, retailers, team and community.

Our current trading hours are 11am - 5pm every day.

Following current government direction, some of our stores are re-opening, while others continue to be closed. While our food courts are closed and we’ve removed all seating, many of our dining operators and cafés remain open for take away and delivery.

With these changes in place, please check our store listing or with individual stores for current opening hours.

We are committed to the safety of our community and will not tolerate unsafe behaviour. Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practising good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • More frequent cleaning with a focus on frequently touched surfaces and bathrooms
  • We’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
  • We’re promoting good hygiene to help slow the spread of Coronavirus (COVID-19)
  • We’ve deferred all events and activities for now 

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:
Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/.
 
We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.
 
We would like to thank you for your continued support during this time and look forward to seeing you soon.

Update 30.03.20

We’re changing our trading hours to adjust to the unprecedented challenges presented by COVID-19.

From Tuesday 31 March, we’ll be open from 11:00am to 5:00pm every day. Some of our cafes and stores may be open longer for your convenience. Please check with individual retailers for the latest trading hours.

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our database for regular updates.

Please take care of yourselves, your families and friends during this uncertain time.

Update 25.03.20

In these uncertain times shopping centres will remain open to continue providing you with essential household items, products and services that you need during this time.

Following current government direction the following venues and retailers are closed temporarily - beauty therapy, day spas, massage, nail bars, laser clinics, tanning and waxing salons, cinemas, gyms, entertainment venues and pubs.

While we’ve removed all seating, many of our cafés remain open for take away and delivery.

Our barber's are open with appointments limited to 30 minutes and the 1 person per 4 square metre rule applies.

With these changes in place, please check our store listing or with individual stores for current opening hours.

Update 23.03.20

A number of our cafés will be offering delivery and takeaway services. Please see individual stores for details at this time.

We continue to operate within Government and relevant health authority’s guidance, this includes current advice to close:

  • Entertainment venues (including cinemas)
  • Restaurants, cafes & pubs. However takeaway services will become available. Please continue to refer to this page for takeaway service providers.
  • Gyms

Keep informed

We will endeavour to update our store listings on this website with amended trading hours, and any store closures in a timely manner, so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

Please sign up to our database or follow us on social for regular updates.

Your Safety is our Priority

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We know there is community concern about Coronavirus (COVID-19) and public spaces, and we are proactively taking measures to ensure our centre continues to be a safe place to visit, work and enjoy.

With the health, safety and well-being of our customers, retailers, team and community always our highest priority, we’re taking extra precautions within our centre to ensure it is a clean and safe place for you including:

• More frequent cleaning with a focus on frequently touched surfaces and bathrooms
• We’ve closed play areas
• We’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
• We’re promoting good hygiene to help slow the spread of Coronavirus (COVID-19)
• We’ve deferred all events and activities for now


Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:
• Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

• If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon. Take care