FREE CONTACTLESS PICK-UP
WHAT IS PARCEL CONCIERGE?
An easy way to collect all of your purchases from The Strand Arcade, The Galeries and the QVB from the convenience of your car or walk-through pick up. It can be used for collecting products from our participating speciality stores (via online, phone or email orders).
There is one centralised collection point at the QVB Valet. Simply enter the QVB Car Park via York St and follow the signage within the car park to Valet on Level P3. For physical in-person collection access is via Lower Ground 2.
The friendly guest experience team will assist with you a drive in & collect option or a physical in-person collection.
Parcel Concierge will be operating between 10am - 5pm, 7 days a week.
Terms and conditions apply, click here to view.
HOW DOES PARCEL CONCIERGE WORK?
Place an order with any of the participating stores listed below online, by phone or e-mail. Select or mention that you would like to use Parcel Concierge as the option for collection.
Provide or select your preferred parcel pick-up date and time with the store.
You will be contacted via email or SMS with confirmation that your order is ready for collection.
Arrive at your confirmed time, by car or on foot, and wait in the Parcel Concierge bay at Valet Parking. Your order will be delivered to you on presentation of your confirmation email and ID verification.
Drive or walk away and enjoy your purchase.
For participating retailers at The Galeries and the QVB, click the links below.